Silverstone temporarily halts ticket sales after problems ticket service

Silverstone temporarily halts ticket sales

There are problems with the online ticket service that handles ticket sales for the Grand Prix at Silverstone. On Twitter and elsewhere, complaints rained down from people who stood in the virtual queue for hours to buy their tickets and then received an error message when loading the page. In addition, prices were getting higher and higher throughout the day. It was met with such criticism aimed at the organisers that it was decided to freeze ticket sales until the next day.

Silverstone said in a statement, "We have decided to suspend ticket sales for the 2023 Formula One British Grand Prix. We are aware of considerable problems with fans trying to secure tickets. Due to ongoing problems at our ticket service, Secutix, we think it is fairest to temporarily freeze ticket sales and prices until all problems are resolved. We plan to resume sales at 11.30am tomorrow and create certainty for all ticket types."

2023 Formula 1 British Grand Prix ticket update pic.twitter.com/WA0v8FePoX

— Silverstone (@SilverstoneUK) September 15, 2022

Surprised reactions from F1 fans

The biggest outrage among fans came from the ticket prices for the British event. That a decision is being made to freeze prices and that there is no commitment yet to bring prices back to the original amount worries F1 fans:

So I was intruiged to see how much the prices went up with the dynamic pricing on the Silverstone site earlier, at midday, the National Pits Straight had gone up by £180 from the starting price of £329 as per the below map someone had created of the ticket prices for next year https://t.co/uneMHvk4RN pic.twitter.com/oP05EzXKev

— Nikki (@life_of_niksi) September 15, 2022

After the fiasco today and the contempt @SilverstoneUK clearly have for loyal, long-standing F1 fans with their cynical ‘dynamic pricing’, I would be quite happy to see them lose the rights to host future Grands Prix. They are an absolute shambles.

— Manic Moaner (@ManicMoaner) September 15, 2022

You played the game and lost… whatever automated system you used to increase price with demand is a huge kick in the face to long life racing fans. I’ve been every year since 1998 and this is the first time I’ve felt abused by what are already high prices. #BritishGP #WTF1

— F1 Fan (@F1Fan70681909) September 15, 2022

Freeze prices? The fairest thing to do would be accept the error, return prices back to their starting point & refund those who paid more in the meantime.

I currently see a £50 increase in each ticket due to todays mess!

— Malc Stamper (@MalcStamp) September 15, 2022

Put the prices back to their original ones, stop refreshing the prices after 2/3 minutes as well.

I know this race is expensive, and I understand why. But hiking prices up by 40/50 quid every 2/3 minutes is not fair at all.

— Nat (@BenBarnigoat) September 15, 2022